Cosmetics Fragrance Direct Online Refund & Returns Policy


Cosmetics Fragrance Direct stands by our product. We can guarantee the products are genuine and authentic.

Please choose carefully. We do not normally give refunds if you simply change your mind or make wrong selections. You can choose between a refund, exchange or credit where goods are faulty, wrongly described, different from a sample shown to you or don’t do what they are supposed to.

If you feel that your purchase may be faulty, incorrectly described, different from a sample shown to you or doesn't do what it's supposed to then we require you to contact Cosmetics Fragrance Direct Customer Service within 14days of receiving your purchase.

If you are not happy about your purchase in general (other than faulty, incorrectly described, different from a sample shown to you or doesn't do what it is supposed to) please feel free to contact our Cosmetics Fragrance Direct Customer Service within 14days of receiving your purchase.

Your purchase will need to be in its original condition; undamaged and unopened. A customer service representative will discuss your concerns and arrange a reasonable outcome. The contact details are available here. If goods are returned the customer is required to pay all freight charges.